We are aware of the fact that customs clearance can rarely become an obstacle between the parcel and its recipient. So, it’s a natural thing for you to wonder what we will do about it, should it ever take place.
If a package is lost, we will file a claim with the post service, and we will send a replacement product only when the carrier refunds us.
97% of our parcels pass the customs with no problem. However, if your parcel gets seized by the customs, we do not offer a refund, nor do we provide a free re-shipment of your order.
Warning about Duromine delivery
Our experience shows that the customs lets Duromine freely through, unless it is the state of Victoria the place of destination.
Therefore, we should warn you about the possibility that your order can be seized by the customs. If this happens, there is nothing we can do about it. We are sorry. It means that it will not reach you, no matter how many times we send it.
You are welcome to order if you live in Victoria state, but you do it entirely at your own risk without a right for re-shipping or a refund.
For any parcel that is shipped from Italy, in case it gets lost on its way, the following apply:
- The courier refunds the amount equal to €6 per kilo of the parcel weight plus the cost of shipping.
- Yourbody-expert.com shall not be kept liable for such loss of your parcel by the courier and will only be able to refund the amount, refunded to us by the courier responsible for the loss.
Customer is fully responsible for making appropriate arrangements to receive their package. This means communicating with the courier and organising re-delivery.
Attention! Due to strict processing conditions, we do not accept applications for refusal or total cancellation of your order. Cancellation after placing and payment is not possible. Your order will be sent to you under any circumstances.
All the products bought on the website are medicines and can't be returned or exchanged. We strongly recommend you to consult your doctor before purchasing medicines online.